Shipping & Returns
Last updated on October 9, 2026
Orbitronics provides secure, fully insured delivery and seamless return services across Hong Kong (Hong Kong Island, Kowloon, and New Territories) as well as expedited international shipping. We understand the mission-critical nature of aerospace and industrial robotics hardware and prioritize rapid transit with real-time telemetry tracking.
Shipping & Dispatch Timelines
Our fulfillment network operates through premium logistics partners including SF Express and specialized air freight handlers:
1. Processing & Handling Schedules
- Standard In-Stock Hardware: Dispatched within 24 to 48 business hours from our Hong Kong Central Logistics & Diagnostics Hub.
- Custom Enterprise Payloads & AeroSpray Series: Require 3 to 5 business days for calibrated sensor installation, battery balancing, and pre-flight telemetry verification.
- Tracking & Dispatch Telemetry: Real-time tracking link, consignment Air Waybill (AWB) number, and dispatch notification are sent via email upon carrier handover.
2. Shipping Rates & Transit Windows
- Complimentary Express Delivery: Applied automatically to all orders above $150 across Hong Kong and select regional routes.
- Hong Kong Domestic (HK Island, Kowloon, NT): Delivered within 1 to 2 business days via express door-to-door courier.
- Worldwide & International Air Cargo: Delivered within 3 to 6 business days with comprehensive global transit insurance.
Return & Replacement Policy
We offer a straightforward 7-day replacement and return window for eligible hardware and components:
- Eligibility for Return:Items must be unopened, in original factory sealed packaging with all manufacturer warranty seals, accessories, and documentation intact within 7 calendar days of delivery.
- Dead On Arrival (DOA) / In-Transit Damage:If a package arrives damaged or experiences unboxing defects, notify Orbitronics support within 48 hours of receipt. We arrange immediate insured reverse pickup and dispatch a brand-new replacement unit.
- Non-Returnable Items:Activated flight controllers, registered remote pilot licenses (CAD eSUA), custom enterprise payloads after installation, and discharged smart batteries cannot be returned once activated.
Diagnostic RMA & Reverse Pickup
How to initiate an authorized Return Merchandise Authorization (RMA) for repair or inspection:
- Step 1 — Submit Request: Contact support@orbitronics.com with your invoice number, drone serial number, and issue description.
- Step 2 — Reverse Logistics: Our logistics desk schedules doorstep insured pickup from your registered address.
- Step 3 — Lab Inspection & Resolution: Technicians inspect the system at our diagnostics facility and process replacement or repair within 3 to 5 business days.
Need Assistance with an Order?
Our fulfillment and logistics specialists are available to assist you:
Orbitronics Order Fulfillment & Logistics Support (Hong Kong)
Email: support@orbitronics.com | Returns: returns@orbitronics.com
Phone: +852 3123 4567 · Mon–Sat: 9:00 AM–6:00 PM HKT · Express Logistics Service