Orbitronics is dedicated to protecting your personal information and respecting your privacy. This Privacy Policy outlines the types of information we collect, how we use it, and your rights regarding that information. By accessing our website, purchasing enterprise hardware, or using our services, you agree to the practices described in this Privacy Policy.
Information We Collect
We collect different types of personal information depending on how you interact with our platforms and services across Hong Kong and international channels:
1. Personal Information You Provide to Us
We may collect the following types of information that you voluntarily provide:
- Account Information: When you register on our platform, we collect information such as your name, official email address, phone number, and organization preferences.
- Contact & Delivery Information: When you express interest in our drones, robotic platforms, or CAD pilot training, or request an official proforma quote, we collect your shipping address, billing address, and contact details.
- Payment & Commercial Information: When making a purchase, we collect billing details and transaction references through secure PCI-compliant payment gateways and PayPal. Stamped proforma and commercial invoices are securely managed.
- Feedback & Correspondence: When you communicate with our engineering diagnostics team for maintenance or support, we collect the necessary technical information to respond to your requests.
2. Information Collected Automatically
When you interact with our website and digital services, we automatically collect certain technical data:
- Device & Network Information: Details about the hardware or browser used to access our platforms, such as operating system version, browser type, and unique device identifiers.
- Usage & Interaction Data: Information about your interactions with our catalog, including pages viewed, search queries, download requests, and navigation sequences.
- Location Data: Approximate geographic location derived from your IP address to coordinate nearest service hub routing.
- Cookies & Session Tokens: We use secure, first-party authentication cookies to remember session states and maintain essential checkout operations.
How We Use Your Information
We use the collected information to enhance your experience and ensure the smooth, secure operation of our services:
- Service Delivery & Order Fulfillment:Process, verify, and deliver hardware orders, issue commercial invoices, schedule CAD flight training sessions, and fulfill maintenance SLAs.
- Technical Diagnostics & Support:Analyze flight logs, diagnose sensor calibrations, and coordinate insured reverse pickup for repair and firmware updates.
- Direct Communication:Send essential order confirmations, tracking dispatch alerts, firmware advisories, and responses to enterprise quote inquiries.
- Security & Compliance:Protect against unauthorized transactions, ensure compliance with CAD civil aviation regulations, and adhere to the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong.
Data Sharing & Protection
We do not sell, rent, or trade your personal data. We only share necessary data under strict confidentiality:
- Authorized Logistics Partners: Verified express courier networks (SF Express, international air freight) for insured delivery and pickup.
- Regulatory & Statutory Bodies: Hong Kong CAD or law enforcement agencies when mandated by applicable statutory regulations.
- Secure Payment Gateways: PCI-DSS compliant payment processors (PayPal, Stripe) for encrypted transactions.
Data Privacy Officer & Inquiries
If you have any questions about this Privacy Policy or wish to exercise your data access rights under the PDPO, please reach out to our compliance desk:
Orbitronics Privacy & Data Governance Desk (Hong Kong SAR)
Email: privacy@orbitronics.com | Support: support@orbitronics.com
Phone: +852 3123 4567 · Hong Kong Science & Technology Park Flagship Lab