Frequently Asked Questions

Orbitronics is a trusted destination for drones, robotics solutions, accessories, spare parts, repair services, and enterprise technologies designed to meet the needs of individuals, businesses, educational institutions, and industrial organizations. Our goal is to make advanced aerial and robotic technologies more accessible by offering reliable products, expert guidance, and dependable after-sales support under one roof. Our product portfolio includes consumer drones for photography and videography, enterprise drones for surveying, mapping, inspections, agriculture, public safety, and industrial applications. In addition to drones, we also provide robotics solutions for automation, security, research, and specialized commercial requirements. Customers can also find genuine accessories, replacement batteries, propellers, chargers, cameras, controllers, and other essential components to keep their equipment performing at its best. Beyond product sales, Orbitronics offers professional drone repair and maintenance services carried out by experienced technicians. Whether your drone requires diagnostics, spare part replacement, firmware updates, calibration, or routine servicing, our team works to restore it to optimal working condition using quality components whenever possible.

Yes. The products offered by Orbitronics are intended to comply with applicable regulations governing small unmanned aircraft (SUA) operations in Hong Kong under the Civil Aviation Department (CAD) and the Small Unmanned Aircraft Order (Cap. 448G). Drone operators are responsible for registering their aircraft via the eSUA portal, adhering to operational category requirements (Standard vs Advanced operations), obtaining required remote pilot training or certifications, and complying with designated restricted flying zones. Always conduct pre-flight inspections, check local NOTAMs, maintain visual line of sight, and operate safely.

Orbitronics aims to process and dispatch orders as efficiently as possible. Most standard orders are processed within 24 to 48 hours after payment confirmation. Once dispatched, local deliveries within Hong Kong (HK Island, Kowloon, NT) arrive within 1 to 2 business days via SF Express or dedicated courier. Priority international air cargo throughout the Asia-Pacific region generally takes 3 to 6 business days. Tracking details and Air Waybill numbers are sent immediately upon carrier pickup.

Yes! Based in Hong Kong, Orbitronics serves customers across Hong Kong as well as international and enterprise clients throughout the Asia-Pacific (APAC) region and worldwide. High-capacity lithium flight batteries and commercial systems are shipped in full compliance with international IATA Dangerous Goods regulations with comprehensive transit insurance.

Orbitronics offers secure payment options in US Dollars (USD) and major currencies. We accept major credit/debit cards (Visa, MasterCard, American Express), PayPal, and direct wire transfer (SWIFT / Telegraphic Transfer). Enterprise, government, and institutional clients purchasing fleets can also request official proforma invoices and net payment terms.

At present, Orbitronics does not offer Cash on Delivery (COD) as a payment option. Since our catalog consists of high-value electronic devices, including commercial drones, robotic systems, enterprise payloads, precision cameras, and flight batteries, prepaid orders ensure a safer and more efficient purchasing process for both clients and logistics carriers. Prepaid transactions enable immediate serial number verification and insured dispatch, minimizing risks of damage or transit cancellation.

Customer satisfaction is important to us, and Orbitronics strives to ensure that every product reaches you in factory condition. If you receive an item that is damaged during transit, defective upon arrival, or different from the product you ordered, you may request a return or replacement within 7 days of delivery. Returned products must be unused and complete with all original accessories, documentation, seals, and packaging. Once inspected by our technicians, approved claims are resolved via free replacement or prompt refund credited to the original payment method within 10 business days.

Yes. Products available through Orbitronics are covered by manufacturer or brand warranty, providing customers with peace of mind. A standard warranty covers manufacturing defects that occur during normal usage under specified operating parameters. Warranty coverage does not include accidental crashes, pilot negligence, water damage, unauthorized modifications, or improper maintenance. Because Orbitronics operates authorized technical service facilities, warranty claims are evaluated and serviced by factory-certified engineers using genuine components.

Yes. Orbitronics offers drones suitable for users of all experience levels, from complete beginners and content creators to commercial survey pilots. Many beginner-friendly models are equipped with automated flight safeguards including GPS positioning, Auto Takeoff and Landing, Return to Home (RTH), altitude hold, omni-directional obstacle sensing, and stable hovering. Our technical staff is available to advise beginners on model selection, pre-flight safety checklists, and operating guidelines.

Absolutely. Orbitronics provides comprehensive guidance and technical assistance. Our technical team assists with initial setup, battery charging protocols, firmware updates, controller pairing, flight app configuration, and sensor calibration. For enterprise customers, government agencies, and businesses deploying fleets, we offer structured pilot training sessions and workflow demonstrations covering operational best practices and CAD regulatory compliance requirements.

Yes. Orbitronics stocks a complete inventory of genuine OEM spare parts and accessories to maintain, repair, and upgrade your drones and robotic systems. Our catalog includes intelligent flight batteries, low-noise propellers, multi-battery charging hubs, hardened carrying cases, remote controllers, gimbals, camera filters, motor assemblies, and telemetry modules. We strongly recommend using genuine components to maintain airworthiness and prevent equipment failure.

Yes. Orbitronics operates an in-house certified repair laboratory providing diagnostics, motor replacement, arm repairs, gimbal servicing, sensor calibrations, firmware flashing, battery health audits, and routine preventive maintenance. Our experienced aerospace technicians evaluate each unit before recommending an optimal, transparent repair solution using genuine components.

Our customer support and engineering team is available Monday through Saturday from 9:00 AM to 6:00 PM HKT. You can reach our helpdesk via email at support@orbitronics.hk for warranty claims, technical diagnostics, and repair orders. For immediate phone assistance, call +852 3900 8800. When contacting us regarding an existing order or repair ticket, providing your invoice number or serial code ensures rapid resolution.

Yes. Orbitronics works closely with corporations, government departments, educational institutions, research labs, and industrial contractors by providing customized procurement solutions for bulk orders and fleet deployments. Enterprise clients receive volume-based pricing, dedicated account managers, pilot training, and turnkey Drone-as-a-Service (DaaS) arrangements. Contact our enterprise sales desk for custom quotations and SLA proposals.